MapGuide Plug-in Installation Guide

MapGuide Plug-in Installation Guide

Sorry you are having problems, the following should fix you up.

Our GIS Websites run in Internet Explorer; they will work on Macs, but only if PC emulation software is running so that the Mac can run Internet Explorer.

General Help Section:

Did you install the viewer? Some people download it but never double-click on the downloaded file to actually install it. If this is the case, then please try this: (If you remember clicking “I agree” and “next” about 4 times then you did install the viewer and skip this next step)

If you don’t remember clicking “I agree” and “next” about 4 times than re-down the viewer, Download Latest Mapguide Plug-In
choose English, then pick “run” and follow the prompts.

If, on the other hand, you already installed the viewer plug-in and you are still having troubles viewing the map portion of the GIS Website, then the next most likely problem is the way your Internet Explorer is configured.

Sometimes new installs of IE have settings that need to be altered so that it allows Active X controllers to work, and also security protection software may be set on your PC to not allow plug-ins to work unless you specifically activate them.

Most often, if the plug-in is installed but the map window does not show up, then the problem is that the permissions of Internet Explorer are not set to allow ActiveX viewer control. Please try the following:

Within Internet Explorer, try going to Tools, Internet Options, Security, Internet, Custom Level, and see if Run ActiveX controls is enabled; it must be enabled for the MapGuide software to run.

If you are still having trouble, sometimes the error below appears at the top of IE, and if your volume is turned down you don’t hear the Alarm that also sounds, if this is the case, to initiate the ActiveX control you must click the message at the top of your IE window and follow the prompts, see below.

The Tools, Manage Add-ons is found on the right-hand side of the tool bar, see below

And then you see a screen similar to the following, where you can pick and activate the AutoDesk MapGuide Plug-in.

If it is not marked as Enabled in the above image, it needs to be, so click on it an select Allow On All Sites, see below:

And finally, some people have reported a problem that when performing multiple double-clicks within parcels to display the parcel detail information, that IE shuts down and kicks them out of the website when they double-click the second parcel; if this problem is occurring, try going to IE, tools, internet options, advanced and de-select Enable Script Debugging.

If the following did not fix you up, please call our office for additional guidance at 770-886-4645